Returns & Refund Policy.

Last updated December 01, 2020

Return Unwanted Purchase

Buyers can return an unwanted purchase within 14 days of sale provided: the item has not been damaged, used or disturbed and you can provide proof of purchase. Buckit Craft will refund the purchase amount back to the payment method provided after the purchased item has been received and inspected; the buyer will be liable for return postage fees incurred. To return a purchase see our Returns & Refund Procedure.

Refunds

Buckit Craft prides itself on product quality and customer satisfaction, however sometimes we, or our third party services providers make mistakes. If an item has been received damaged or unusable the buyer should not accept delivery from our courier. Buckit Craft do not offer refunds for failed crafts or undesirable outcomes. To request a refund or replacement see our Returns & Refund Procedure.

Returns & Refund Procedure

Refunds and returns can only be awarded if the above criteria is met. To request a refund and/ return an item click the button bellow. Once we receive your form our team will process you request. We will contact you via email to let you know if your request has been successful. If you are returning an item, we will email you to arrange the return with you. In the case of refunds, we may request that the kit contents be returned to us for product testing and evaluation. For both returns and refunds we will require photos to be submitted to verify product status.